Return & Refund Policy
We want you to love your Aurielle Fashion purchase. If you’re not satisfied, we offer returns and refunds under the following conditions.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
- Final sale items, including clearance products, are not eligible for returns.
How to Return an Item
- Contact us at [email protected] to request a return authorization.
- Include your order number and reason for return in your email.
- We will provide a return shipping label (for U.S. customers) or instructions (for international customers).
- Ship the item back to the address provided within 7 days of receiving return authorization.
Refund Process
- Refunds are issued to the original payment method within 5-10 business days of receiving the returned item.
- Original shipping fees are non-refundable.
- Return shipping is free for U.S. customers; international customers are responsible for return shipping costs unless the item is defective.
Exchanges
We offer exchanges for items of equal or lesser value, subject to availability. Follow the same return process and specify your desired exchange item in your email.
Defective or Incorrect Items
If you receive a defective or incorrect item, contact us within 7 days of delivery. We will provide a prepaid return label and issue a full refund or replacement upon receipt of the item.
Non-Returnable Items
- Customized or personalized items.
- Underwear, swimwear, or accessories for hygiene reasons.
- Gift cards.
For questions, contact us at [email protected].
Effective Date: June 22, 2025